Refund and Cancellation Policy

Effective date: October 1, 2026

This policy applies to payments made directly to Northlen LLC. If a signed engagement letter or other written agreement contains different refund or cancellation terms, that agreement controls.

Service cancellations

Clients may request cancellation by contacting Northlen in writing at info@northlen.com. Cancellation does not eliminate amounts already due for services performed, deliverables provided, committed third-party costs or other earned fees through the effective cancellation date.

Refund eligibility

Payments for services not yet performed may be eligible for a full or partial refund after Northlen reviews the engagement status. Fees that have been earned through completed work, time incurred, delivered work product or non-cancellable third-party commitments are not refundable, except where required by law or expressly stated in a written agreement.

Recurring services

Cancellation of a recurring service stops future renewals according to the notice period in the applicable agreement. Charges for a current service period are not prorated unless the agreement states otherwise or Northlen approves an exception in writing.

Duplicate or incorrect charges

Please notify Northlen promptly if you believe a charge was duplicated or processed incorrectly. Northlen will review the payment record and correct verified errors.

Refund processing

Approved refunds are returned to the original payment method when practicable. Processing time depends on the payment provider and the receiving financial institution.

Contact

Questions or requests may be sent to info@northlen.com or submitted through the Northlen contact page.